Why are your clothes mostly unisex?
Producing men's and women's clothing has a greater environmental impact. Our goal is to reduce it by offering durable, quality clothing that is versatile in style and suitable for everyone. We ensure that our clothing is produced only with ethical and sustainable materials and that it is part of a circular production that guarantees the preservation of our Oceans for future generations.
Is there a size guide available?
Each product has its own size guide. You can find it in the product description.
How can I pay?
We accept payments via Visa, MasterCard, American Express, Ideal, Bancontact, SOFORT and PayPal
Do you ship worldwide?
Shipping is only available to certain countries. For a list of countries and shipping costs, please click here . If your country is not listed on the shipping page, please email contatto@seashepherdstore.it to request shipping. If you are unsure if we ship to your country, please email
contatto@seashepherdstore.it or via chat to Customer Service.
How can I add contact@seashepherdstore.it to my Safe Senders list?
1.Select Actions from the toolbar at the top of the page.
2.Select Junk Mail.
3.Select Junk Mail Options…
4.Click on the Safe Senders tab.
5.Click Add.
6.Type the email address you want to add to the Safe Senders list.
7.Click OK.
To receive assistance, write to contatto@seashepherdstore.it or via chat to Customer Service
2.Select Junk Mail.
3.Select Junk Mail Options…
4.Click on the Safe Senders tab.
5.Click Add.
6.Type the email address you want to add to the Safe Senders list.
7.Click OK.
To receive assistance, write to contatto@seashepherdstore.it or via chat to Customer Service
When will I receive my order?
We deliver goods in Italy in 1-2 working days. Collection and packing operations are carried out from Monday to Friday during working hours (CEST). For further information on transport times to other countries
click here .
Customs procedures may impose longer delivery times on international orders. For shipping information write to contatto@seashepherdstore.it or via chat to Customer Service .
Customs procedures may impose longer delivery times on international orders. For shipping information write to contatto@seashepherdstore.it or via chat to Customer Service .
Is it possible to get a refund or make an exchange?
Yes.
To make a size exchange you must send an email to: contatto@seashepherdstore.it with the subject size exchange, including your order number and the name of the item you wish to exchange and which size you would like to receive in exchange.
We cannot exchange items unless they are defective or damaged. We cannot accept items returned more than 30 days after confirmed delivery, that have been damaged, or are missing parts.
For further details please see our Returns Policy
To make a size exchange you must send an email to: contatto@seashepherdstore.it with the subject size exchange, including your order number and the name of the item you wish to exchange and which size you would like to receive in exchange.
We cannot exchange items unless they are defective or damaged. We cannot accept items returned more than 30 days after confirmed delivery, that have been damaged, or are missing parts.
For further details please see our Returns Policy
Is it possible to deduct the purchase from taxes in the form of a donation?
No. Online purchases are not deductible.
What are microplastics?
When we wash our clothes in the washing machine, a large number of plastic fibers from synthetic fabrics reach our oceans and are ingested by marine organisms. These microfibers are called microplastics and end up in our food chain.
What can we do to reduce micro plastics?
1) Buy less but better. Reflect on the real need for a good. Check the label and avoid synthetic materials
2) Wash in cold water. Water, when at high temperatures, weakens the fibers and decomposes them.
3) Wash less, hang clothes out to dry and hand wash stains.
4) Avoid spinning which creates friction and causes the release of microfibres.
5) Do not wash solid items such as shoes. Each solid item when washed with clothes causes a greater release of fibers.
6) For the same reason, separate the fabrics to be washed: for example jeans and fleece coats
7) Do not use the dryer
8) Choose short washing programs
9) Use less soap but better quality. Look for soaps with a natural pH and without bleach.
10) Place a filter in the washing machine drain outlet and use a bag to reduce the release of microplastics.
2) Wash in cold water. Water, when at high temperatures, weakens the fibers and decomposes them.
3) Wash less, hang clothes out to dry and hand wash stains.
4) Avoid spinning which creates friction and causes the release of microfibres.
5) Do not wash solid items such as shoes. Each solid item when washed with clothes causes a greater release of fibers.
6) For the same reason, separate the fabrics to be washed: for example jeans and fleece coats
7) Do not use the dryer
8) Choose short washing programs
9) Use less soap but better quality. Look for soaps with a natural pH and without bleach.
10) Place a filter in the washing machine drain outlet and use a bag to reduce the release of microplastics.
Do you have a VAT number?
Only for those who purchase from Italy it is possible to request an invoice by writing to contatto@seashepherdstore.it indicating the data necessary for invoicing in Italy and the order number.