Fast self-service return procedure

You can access the fast, self-service return process with the email address associated with your customer profile that you use to view your orders and account information. When you enter your email address, you will receive an email with a temporary six-digit code that you will need to enter to log in.

If you log in with an email address that is not associated with an existing customer profile, a new customer profile will be created automatically.

You can access the fast and self-service return procedure via this link.

PLEASE NOTE: if you request a replacement for a size change in the "note" field you will have to enter the size of the item you are requesting as a replacement

Size change:

It is possible to request a size change only for the same product purchased, by first checking the availability of the new size in our store, within 30 days of delivery.

To request an exchange, enter the new size in the "note" field .

After the request, you will receive an email with instructions for shipping the return to our warehouse.

The return shipment is at the customer's expense , while the shipment of the new item for the size change is at our expense. We will proceed with the exchange only if the item is not damaged. In case of damage, the exchange will not be made.

Returns:

We only accept returns if the goods are deemed to be defective .

The goods are considered defective if, at the time of receipt, they are damaged or if manufacturing defects appear within 24 months of the date of purchase. In such cases, it is possible to return the item which, after verification and approval, will result in the issuing of a voucher of equal value to the returned product to be used within one year.

Items must be returned complete with all “tags” and “labels”, in the same condition in which they were sent. Furthermore, returned products must not be damaged, stained, washed, altered, worn and used. In the event that these conditions are not respected, the return cannot be accepted.

We also refund shipping costs only in case of our shipping error or defective material .

Online Customer Service
Sea Shepherd Store